Frequently Asked Questions

Yes. Whether it is a same order of a few plants or a full tractor trailer you can pick up your order. Please always set a pickup time with your account manager before picking up.

Depending on the season our carts can be in short supply. Carts are often left with the customers to unload at their convenience and picked up at the time of next delivery.  Our carts are an essential part of our shipping process and they are not to be used as long-term store display fixtures. Empty carts are the customers responsibility and should be stored securely. Please request pickup 

We print all plant tags for most perennials, trees, flowering shrubs, and evergreens on demand for each and every order. This means that we can print your retail price as part of the tag design, no price stickers, no customers swapping stickers, just clean and professional pricing.  For branded items or smaller 9cm and 11cm perennials a price/UPC sticker is applied to the tag or pot.

We ship throughout Canada and the USA; please contact one of our sales representatives for more details. We do not ship outside continental USA or Canada.

We ship full truckloads anywhere in Canada and the continental US. Partial loads are limited to a 300-km radius from our farm.

Freight is calculated based on the amount of space your order takes up and the percentage in reference to the other orders on the truck.  These rates are calculated at the time of shipping, but we can provide estimates prior to that if you need the information.

The minimum order requirement can change depending on the time of year and where you're located. To get the most accurate info about the minimum shipping requirements in your area, it's best to get in touch with the representative who services your area.