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Providing Goods and Services to People with Disabilities

Willowbrook Nurseries is committed to excellence in serving all customers, including people with disabilities.

Our Accessibility Policy

Purpose

To develop, implement and enforce accessibility standards for people with disabilities regarding goods, services, facilities, accommodation, employment, buildings, structures and premises. Allowing for persons with disabilities to be involved in various sectors of the economy.

 

Policy

Willowbrook Nurseries Inc. is committed to providing equal treatment to people with disabilities with respect to the use and benefit of our programs, goods and facilities in a manner that respects their dignity. This commitment extends to customers, visitors and employees with visible or non-visible, and permanent or temporary disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site. When necessary, we will provide devices that may be used by people with disabilities while accessing our goods or services.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

 

Service Animals

People with a disabilities that need service animals are together allowed on the parts of our premises that are open to the public.

 

Support Persons

Personal support workers are welcome to accompany a person with a disability onto the premises.

 

Notice of Temporary Disruption

If a planned or unexpected disruption interferes with the services provided to people with disabilities (ramps or wide walkways), Willowbrook Nurseries Inc. will notify people prior to their visit.

 

Training

Willowbrook Nurseries Inc. will provide training to employees who deal with the public and potentially disabled customers. Training will include, but is not limited to, how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.

 

Feedback Process

Email hr@willowbrooknurseries.com; Human Resources will get back to you within three business days.

 

Modification to This or Other Policies

Any policy of Willowbrook Nurseries that does not respect and promote dignity and independence of the people with disabilities will be modified or removed.